Direct Delivery
Direct Delivery — own-channel delivery without aggregator commissions
Peppar Direct Delivery lets guests order delivery on your branded restaurant URL — not a city marketplace. You set serviceability, delivery charges, and assign your own delivery staff with Peppar Rider.
What is it?
Direct Delivery is restaurant-scoped guest delivery on Peppar: guests choose Delivery, enter an address, pay COD or online, and track status while your kitchen and riders fulfill the order. It is not Swiggy/Zomato sync and Peppar is not a logistics marketplace.
Challenges restaurants face
- Aggregator commissions erode delivery margins
- Guests only know you through third-party apps you do not own
- Spreadsheet or WhatsApp delivery lists that never sync to kitchen or billing
- No clear status for guests from kitchen prep to out-for-delivery
How Peppar solves it
Enable Direct Delivery on plans that include the feature. Guests order on your Peppar page; staff see delivery on the restaurant board; assign a delivery person; Peppar Rider updates status so guests and the outlet stay aligned.
Key features
- Guest Delivery order type on your branded menu page
- Address capture, serviceability, and delivery charges
- COD or online payment (per your plan and outlet settings)
- Staff delivery board and rider assignment
- Peppar Rider app for delivery staff status updates
- Guest order tracking from kitchen through delivery lifecycle
- Delivery charges and coupons by order type in billing
Benefits
- Keep the customer relationship and margin on your channel
- One POS for dine-in, takeaway, and delivery — not a separate delivery stack
- Kitchen KOT/KDS stays in sync with delivery orders
- Honest positioning: own riders today; no fake “marketplace” claims
How it works
- Enable Direct Delivery on your Peppar plan and configure delivery settings
- Guest picks Delivery on your restaurant page, adds address, and places the order
- Kitchen receives the order; staff assign a delivery person
- Rider updates status in Peppar Rider; guest tracks on the order page
Related resources
Frequently asked questions
Is Direct Delivery the same as Swiggy or Zomato?
No. Peppar Direct Delivery is your own branded channel on Peppar. Aggregator order sync is not available yet — use Peppar for direct/own-channel orders.
Do I need Peppar Rider?
Delivery staff use Peppar Rider to accept assignments and update statuses. Assignment and tracking also work from the staff console; the app is built for on-road delivery persons.
Does Peppar provide riders or 3PL logistics?
Not in the current product. You fulfill with your own delivery staff (Self-Ship). Peppar is not a city-wide delivery marketplace or logistics provider unless stated in writing.
Which plan includes Direct Delivery?
Direct Delivery is a guest ordering feature on plans that enable it (typically with Starter ordering). Confirm on https://www.peppar.in/pricing.
Ready to modernize your restaurant?
Peppar Free is a limited-time ₹0/month deal for listing and a digital menu after Peppar publishes your restaurant. Offer availability can change. Paid Starter/Pro features can be tried for 30 days when you upgrade. No credit card to join Free.
contact@peppar.in · +91 733-7876270