Peppar Rider — delivery app for your restaurant staff

What is it?

Peppar Rider is the on-road companion for restaurant delivery staff: list assigned delivery jobs, move orders through the delivery lifecycle, and keep the outlet and guest order page updated.

Challenges restaurants face

• Riders relying on WhatsApp screenshots of addresses
• Kitchen and cashier unsure whether an order left the outlet
• Guests calling for status that staff cannot see in one place
• Using a general merchant WebView as a rider tool — poor for on-road use

How Peppar solves it

Assign delivery orders to a Delivery person in Peppar; they work jobs in Peppar Rider via secure rider APIs while guests track status on the same order.

Key features

• Built for ROLE_DELIVERYPERSON staff users
• Assigned job list for Direct Delivery orders
• Status updates through the delivery lifecycle (assigned → at restaurant → started → completed)
• Push-friendly mobile workflow (FCM where configured)
• Works with guest order tracking on the Peppar web app
• Separate from Peppar Merchant App (Bluetooth KOT / counter)

Benefits

• Clear handoff from kitchen to rider
• Fewer “where is my order?” calls
• Restaurant keeps control of its own delivery team
• Same Peppar account — no third-party rider SaaS

How it works

1. Create staff users with the Delivery person role
2. Enable Direct Delivery and assign orders from the staff board
3. Rider opens Peppar Rider, sees jobs, and updates status
4. Guest and staff consoles reflect the same delivery state

Related resources

• Direct Delivery
• Takeaway ordering
• Cloud kitchen POS
• Restaurant POS

Frequently asked questions